New status available in TDX to hold tickets
May 12, 2022
This article was originally published in the May 12, 2022 IT Weekly.
Starting this week, users in TDX will be able to place a ticket in an 鈥淥n Hold鈥 status. This status feature is useful in instances where a customer specifies a future date to implement an action, such as removing a user鈥檚 access to an application at an identified end date. To utilize this new status, you must enter an 鈥渙ff-hold date,鈥 which we suggest being a maximum of two weeks from the date the ticket was placed on hold. Exceptions to this two-week period can occur at the request of the customer. IT teams and managers should reserve using this status for tickets where customers specify a specific action date. If you have questions regarding use of this status or best practices, please reach out to .