Learning Experiences
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| eLearning Experience Name | Duration | Description |
|---|---|---|
| 51社区 Payment Cards | 30 minutes | This course provides an overview of Payment Card policies and procedures. Specific topics include payment card overview, roles and responsibilities, making purchases with the pcard, documentation requirements, and policy violations. |
| AFSCME 3200 Overview | 30 minutes | This course provides an overview of the new agreement between 51社区 and the American Federation of State, County & Municipal Employees (AFSCME) Local #3200. |
| Effectively Directing and Delegating as a Manager | 45 minutes | This learning experience provides information on the key proficiencies of managing people, such as setting direction and establishing clear objectives and goals for your direct reports. It discusses the importance of organizing, as well as communicating for clarity and direction. It also covers the best practices for planning delegation and the techniques you need to carry through with delegation. Finally, the learning experience details the importance of monitoring delegated tasks to ensure employees are on the right track. |
| Facing Management Challenges of Difficult Behavior and Diverse Teams | 45 minutes | This learning experience covers useful techniques and processes for conflict resolution. You'll learn methods for resolving conflict when dealing with an employee's difficult behavior. You'll also learn ways of effectively managing team conflict and understanding and dealing with conflict in the workplace as a whole. |
| Developing Successful Coaching Relationships | 45 minutes | In this learning experience, you'll learn coaching techniques for building dynamic and purposeful coaching relationships. You'll learn some coaching principles that will guide you in helping your team members exceed their preconceived limitations and reach their full potential. |
| Accountable Leadership | 45 minutes | In this learning experience, you'll learn about building accountability in your teams, demonstrating your own willingness to be accountable especially when things go wrong, and fostering an environment of accountability in those you work with. |
| Facilitating a Brainstorming Session | 45 minutes | In this learning experience, you will learn specific techniques and strategies for facilitating a successful brainstorming session. You鈥檒l also learn about leading your team through productive activities, handling diverse personalities and priorities, and keeping your business team focused and on-task without limiting ideas and innovation. |
| Leading Virtually | 45 minutes | This learning experience will provide strategies and techniques for using modern collaboration technologies to leverage the benefits of virtual teams and overcome their inevitable challenges. |
| Leading through Problem Solving and Decision Making | 45 minutes | The hallmark of leadership is being able to work through problems and make tough decisions using the skills and experience of your team. In this learning experience, you'll learn how to use a three stage approach to engage your team in this effort. |
| Building and Leading Successful Teams | 45 minutes | In this learning experience, you'll learn methods for team building and team leadership. You'll also learn strategies for avoiding and mitigating team dysfunction and conflict. Finally, you'll learn how successfully leading teams is integral in the modern marketplace. |
| Influencing and Persuading Others | 45 minutes | In this learning experience, you'll learn about methods of persuasion that will rally your stakeholders around your cause. You'll discover influencing techniques that set the stage for making your case, appeal to your audience, and get the commitment you need to move forward with your team, your goals, and your career. |
| Leading Others through Conflict | 45 minutes | In this learning experience, you鈥檒l learn strategies for managing team conflict at both the group and individual levels. You'll also learn how to use conflict as a positive force that can lead to innovation and an openness toward looking at the business in new ways. |
| Do We Have a Failure to Communicate? | 45 minutes | In this learning experience, you'll examine some common communication challenges and how you can successfully navigate them. By showing patience, perseverance, and accountability, you can effectively deal with tough conversations, communicate your message, and reach mutual understanding and agreement. |
| Networking to Improve Leadership Effectiveness | 45 minutes | In this learning experience, you鈥檒l learn how professional networking can improve your effectiveness as a leader. You鈥檒l also learn how to assess your business networking efforts and utilize them to ensure they鈥檙e working for you. Finally, you鈥檒l learn about the types of social skills needed for executive networking and how to establish a network identity and ensure its authenticity. |
| Leading through Setting and Managing Priorities | 45 minutes | In this learning experience, you'll learn methods for establishing priorities that will allow you to meet organizational and team goals. You'll learn how to evaluate and adjust your own style in regard to priority management principles, and how individual personalities and motivators can drive priorities. You'll also discover how to organize your time and manage disruptions to ensure you meet your goals and learn from the experience. |
| Leading with Strategic Thinking | 45 minutes | In this learning experience, you'll learn the characteristics that distinguish leading with strategic thinking and the competencies required to do so. You'll learn how strategic management incorporates sound business strategy into your decision making, helping you meet your team's and organization's goals. |
| Leading through Shared Vision | 45 minutes | A powerful vision, clearly articulated, motivates people to take action and drives business results. In this learning experience, you'll learn how to create and communicate a realistic and actionable vision that inspires commitment from people. |
| New Leadership Transitions | 45 minutes | Employees enter leadership roles earlier and via different paths than in the past. In this learning experience, you'll learn about common challenges that new leaders face, and some techniques for setting goals, building teams, and getting early wins. |
| Facing Challenges as a First Time Manager | 45 minutes | This learning experience describes ways to manage former colleagues effectively and establish credibility as a first-time manager. You'll also learn how to balance conflicting expectations as a new leader. |
| Higher Education Business Model | 45 minutes | This learning experience allows participants to examine the financial models of higher education institutions, the external challenges facing higher education institutions, and the implications of these challenges at 51社区. |
| Polishing Your Skills for Excellent Customer Service | 30 minutes | In this learning experience, you'll learn how to enhance your interactions with customers to project service excellence. You'll explore how to establish effective customer relationships that involve customers in problem solving. Finally, you'll discover how to improve communication for a better client service (CS) in a cross-cultural customer support center or help desk environment. |
| Facing Confrontation in Customer Service | 30 minutes | In this learning experience, you'll learn about typical trouble spots in dealing with angry customers and guidelines for avoiding conflict. You'll also learn how to handle a customer complaint by defusing the tension, investigating the problem, and coming to an agreement on a solution. |
| Rapport Building in Customer Service | 30 minutes | In this learning experience, you'll learn how to improve client service (CS) by building rapport with customers. It covers paying close attention to customer needs, connecting with the customer, and being positive. You'll also learn how to empathize with customers by relating your own experiences, reflecting their emotions back to them, and normalizing their difficulties. |
| Communicating Effectively with Customers | 30 minutes | This learning experience explains how to adapt to the different communication types and identify the common emotions that customers experience when contacting a support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. |
| Using Active Listening in Workplace Situations | 30 minutes | Active listening skills are used by professionals in a wide range of occupations to enhance their work. In this learning experience, you'll learn listening skills that can help in the workplace, and techniques for becoming an effective active listener. |
| Providing Effective Internal Customer Service | 30 minutes | In this learning experience, you'll learn about types of internal customers and how to identify internal customer relationships. You'll also learn about the importance of getting to know your internal customers, identifying their expectations of you, and taking action on those expectations. Finally, you'll learn guidelines for providing internal customer service excellence. |
| Providing Telephone Customer Service | 30 minutes | In this learning experience, you'll learn basic etiquette tips for answering, managing, and ending client service (CS) calls. You'll also learn how to make a good impression by listening, using questions to probe for more information, minding your tone, and empathizing with the customer. Finally, you'll learn ways of reflecting or adapting to your customer's style. |
| Creating Effective Social Customer Service | 30 minutes | In this learning experience, you鈥檒l learn about the importance of using social media for customer service, the changes brought about by social customer services, and how companies are adapting to this new way of addressing customer issues. You鈥檒l also learn how changes in the behavior and expectations of customers have impacted customer service and become familiar with the advantages of social customer service for businesses, gaining an understanding of the importance of other digital tools to support your customers. |
| Dealing with Customer Service Incidents and Complaints | 30 minutes | This learning experience is intended to show the proper procedures and processes needed to provide an efficient client service (CS). It covers how to improve customer relationships to reduce conflict and enable service excellence. You'll also learn how to provide accurate documentation for incident reporting. |
| Designing Customer Service Strategy | 30 minutes | In this learning experience, you'll learn about techniques used to shape the direction of customer service in an organization, including mapping, researching, taking action on, and evaluating moments of truth. You'll also learn how to develop and implement a customer service strategy to achieve service excellence. |
| Essentials for Anger Management | 30 minutes | In this learning experience, you鈥檒l explore how to manage your anger and your anger response. You鈥檒l also explore the nature of anger, including its root causes and ways to use it positively in the workplace. And you鈥檒l learn how develop empathy for colleagues who may be causing your anger. |
| Clarity and Conciseness in Business Writing | 30 minutes | In this learning experience, you'll explore techniques you can use to make your writing more clear. Specifically, you'll learn about the importance of using short and familiar words, appropriate connotations, concrete and specific language, and transitional words and phrases. You'll also explore tips for being more concise in your writing and best practices for organizing content. |
| Keeping Business Calls Professional | 30 minutes | In this learning experience, you'll learn about some basic rules of etiquette that will help improve your phone skills and keep your business calls professional. You'll explore general best practices, and how to make and receive calls professionally. You'll also learn some best practices for using a cell or smart phone, and how to record and leave effective voicemail messages. |
| Making an Impact with Non-verbal Communication | 3o minutes | In this learning experience, you鈥檒l learn how our attitude and tone, as well as body language such as posture, gestures, and facial expressions, can have significant impact on the way we communicate. You鈥檒l explore techniques to help you project a positive attitude and presence. You鈥檒l also discover how to read other people鈥檚 body language. |
| Communicating with Confidence | 30 minutes | In this learning experience, you'll learn about being an effective speaker. You'll discover ways to prepare, techniques to avoid being nervous and how to use your voice and body language to communicate with self-confidence. |
| Controlling Conflict, Stress, and Time in a Customer Service Environment | 30 minutes | In this learning experience, you'll learn how to identify and resolve conflict, negotiate with customers, and develop strategies to better manage time and stress, and you'll explore how a positive approach and attitude can benefit client service (CS). |
| Benefits Offerings | 30 minutes | This learning experience introduces the types of benefits offered to OHIO faculty and staff, the eligibility requirements, and where to find specific resources regarding these benefits. |
| New Hire Paperwork and I-9 Completions | 1 hour | This learning experience provides an overview of how to ensure proper and timely completion of new hire paperwork for faculty, staff, and student employees. Particular focus will be given to accurate and timely completion of the form I-9. |
| Microsoft Excel Skills | 30 minutes - 1 hour (varies by learning experience) | Choose any from the following:
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| Microsoft Word Skills | 30 minutes - 1 hour (varies by learning experience) | Choose any from the following:
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| Microsoft Teams Skills | 30 minutes - 1 hour (varies by learning experience) | Choose any from the following:
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| Microsoft Outlook Skills | 30 minutes - 1 hour (varies by learning experience) | Choose any from the following:
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| Microsoft PowerPoint Skills | 30 minutes - 1 hour (varies by learning experience) | Choose any from the following:
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| Make the Time You Need: Get Organized | 30 minutes | Participants will discover how schedule management can help you regain control of your time. Participants will learn how to leverage your personality to boost your productivity and explore techniques for dealing with time stealers, and learn how to create practical to-do lists and keep them relevant and realistic. |
| Uncovering and Utilizing Your Talents and Skills | 30 minutes (w/Action Plan) | Participants will learn what is meant by talent and skill, and why it's important to understand what talents participants possess. This learning experience also covers techniques for identifying unique capabilities, and outlines what should be included in a talent action plan to fully utilize and develop key talents and skills. |
| Clarity and Conciseness in Business Writing | 30 minutes | Participants will explore techniques you can use to enhance their writing. Specifically, participants will learn about the importance of using short and familiar words, appropriate connotations, concrete and specific language, and transitional words and phrases. Participants will also explore tips for being more concise in your writing and best practices for organizing content. |
| Contributing as a Virtual Team Member | 30 minutes | Participants will learn how to develop the skills you need to show team leadership and be an effective member of a virtual team. Participants will explore personal traits that are useful when working on a team remotely. Participants will also learn strategies to stay connected with other team members, and ways to manage your time and overcome the challenges associated with managing teams remotely. |
| Taking Stock of Your Work/Life Balance | 30 minutes | Participants will learn about how to detect imbalance between home and work and how to achieve a healthy compromise between work balance and life balance. Participants will also assess their current work/life balance. |
| Unleashing Personal and Team Creativity | 30 minutes | This learning experience describes personal barriers to creativity and how to overcome them. It provides strategies for enhancing creativity in the workplace. In addition, it outlines key requirements for promoting creativity in a work environment. And it explores techniques for fostering creativity in teams, including brainstorming and role playing. |
| Developing Your Critical Thinking and Cognitive Flexibility | 1 hour | This learning experience will help participants improve their critical thinking skills. Participants will learn about the intake, investigate, and act stages of critical thinking, as well as how to use analytical techniques to assess information. Finally, participants will learn the advantages of keeping an open mind through cognitive flexibility. |
| Outwitting Your Cognitive Bias | 30 minutes | In this learning experience, participants will learn techniques for identifying cognitive bias, as well as strategies for overcoming specific biases. |
| Building and Sustaining Trust in the Workplace | 30 minutes | This learning experience assists in building trusting relationships by exploring the nature of trusting relationships, recognizing impact of trust in the workplace, and identifying specific actions to build, rebuild, and sustain trust. |
| Overcoming Unconscious Bias in the Workplace | 45 minutes | Participants will learn about unconscious bias and practice strategies to combat unconscious bias in the workplace through creating an anti-bias approach to their interpersonal and organizational relationships. Participants will also learn how to lead anti-bias change in their own units. |
| Trust-Building through Effective Communication | 45 minutes | Participants will learn how clarity in communication is crucial for building trusting relationships with others. This learning experience brings together verbal, non-verbal, and active listening skills to help improve levels of trust between individuals. |
| Managing Difficult Conversations | 45 minutes | This skills-based learning experience introduces skills and techniques in diplomacy and tactful communication in how to handle difficult conversations with staff members. Participants will have the opportunity to demonstrate their understanding of how to fully utilize these skills in difficult circumstances. |
| Difficult People: Strategies to Keep Everyone Working Together | 45 minutes | Participants will learn about interpersonal strategies that help when working in team-based environments. These strategies include ways to manage difficult behavior and ensure that team members are aligned with project goals, how to use feedback effectively, and how to use conflict management to make collaborative work more productive. |
| Effective Team Communication | 45 minutes | Participants will learn how to avoid bad habits and ineffective communication amongst team members through a focus on using team membership and active listening skills. Participants will have the opportunity to practice these skills within the eLearning experience. |
| Encouraging Team Communication and Collaboration | 45 minutes | Participants will learn how to effectively support active communication and collaboration across team members. Dedicated focus is spent on both face-to-face and virtual work environments. |
| Being an Effective Team Member | 45 minutes | Participants will learn about the important contributions strong team members can make. This learning experience provides an examination of strategies to become a more valued and effective team member through collaboration and communication-related skills, as well as positive psychological techniques that help strengthen team-based efforts. |
| Compensation Philosophy & Framework | 30 minutes | This learning experience provides users with a foundational understanding of the University鈥檚 overall compensation philosophy, the types of positions within the University, and how those positions are mapped to the compensation framework. Topics include salary and creating and maintaining job position descriptions. |
| Interviewing: Doing it Right | 45 minutes | This learning experience will present strategies for exercising sound judgment in the hiring and interviewing process. It will help managers and supervisors recognize and avoid discrimination in the recruitment process. |
| EEO and Lawful Hiring (Skillsoft) | 45 minutes | In this learning experience, participants learn about the Equal Employment Opportunity laws that guide OHIO's recruitment efforts and aid them in carrying out hiring practices that are fair and lawful. |
| Human Resources Overview | 1 hour | Provides an overview of key functions, activities and services within the University Human Resources department including who to contact for support and where to go for more information. |
| Leaves of Absence | 45 minutes | Provides an overview of various Leaves of Absence and the processes to request, obtain approval for, and administer leaves in a compliant manner in accordance with 51社区 Policies. Participants will understand available leaves and where related policies and resources can be located for future reference. |
| Preventing Violence & Bullying in the Workplace | 45 minutes | This learning experience offers strategies for preventing the escalation of conflict, identifies circumstances that can possibly trigger violence in the workplace, and provides guidance on what to do if you find yourself in potentially violent situations. |
| Booking Group Travel | 1 hour | This learning experience shows users how to book group travel with the University鈥檚 travel management company and how to use preferred provider(s). Topics include airfare, lodging, meals, transportation, expense reimbursement, international travel, and meeting space. |
| Distributed Journal Entries I: Preparation | 1 hour | This learning experience shows users how to download and fill out an Excel Journal Entry Template. It also reviews pertinent areas of the Chart of Accounts. This learning experience is available to everyone responsible for journal entry preparation. CFAO permission is not required for this learning experience. |
| Distributed Journal Entries II: Processors | 1 hour | This learning experience demonstrates the Distributed Journal Entries process that allows campus users to prepare and upload journal entries to Oracle Ebiz. By the end of this learning experience, you will be able to successfully upload a journal entry to Oracle Ebiz and monitor the import and posting process. |
| Cost Share | 1 hour | This learning experience provides an overview of the types of cost share, how cost share is tracked and reported, monitoring cost share, and Planning Unit responsibilities for cost share. |
| Booking Individual Travel | 1 to 1.5 hours | This learning experience provides an introduction to the University travel provider, Christopherson Business Travel and how to leverage their services. This learning experience includes the following topics: How to book and pay for airfare, ground transportation, lodging in Concur and through and a travel agent and highlights of the University travel policy and procedures. |
| Travel Policy and Procedures | 1 hour | This learning experience provides a detailed look at the 51社区 travel policy and procedures. This learning experience will cover policy overview, transportation, lodging, meals and incidentals, receipt requirements, cash advances, as well as other compliance related topics. |
| Concur Expense Reporting | 1 hour | This learning experience provides an overview of navigating and using Concur. This learning experience includes the following topics: setting up and managing the user profile, setting Delegates and Proxies, alerts and itineraries, creating reports, costing, per diems, and an overview of Approver structure. |
| Oracle Business Intelligence Reporting Fundamentals | 2 hours | This learning experience will review the dashboard pages contained on the Finance dashboard (available to all faculty and staff). The learning experience will focus on reviewing prompts available for selecting data; segment value hierarchies utilized in the dashboard prompts; and understanding the drilldown options available from each page. This learning experience will provide information about the purpose of each dashboard page and how to use the various pages most effectively. While most dashboard pages ultimately end up displaying transaction details, we鈥檒l discuss which page gets you to your information most efficiently. Participants should be familiar with pivot tables and vlookups in Excel prior to attending. An OBI Navigation video is required pre-work. |
| BobcatBUY Fundamentals | 1 hour | Overview of the standard purchasing process, navigation of the BobcatBUY e-procurement system, and basic functionality for the shopper/requestor/approver roles. Topics include: basic search, creating and modifying carts, setting up default accounting codes and shipping locations, setting notifications, shopping in catalogs, making non-catalog purchases with an existing supplier, and submitting requisitions and workflow. |
| Oracle Business Intelligence (OBI) Navigation | 20 minutes | The Oracle Business Intelligence (OBI) Navigation is a self-study eLearning experience that will introduce users to the basics of OBI Reporting. In this learning experience, you will learn how to select prompts, save customizations, export and print reports and dashboards, as well as drilling down on specific information and changing the report view in the search results. |
| OHIO Search Committee: Preparing for the Search | 1 Hour | This learning experience is geared towards search committee chairs and department heads. The training focuses on establishing inclusive search committees, writing inclusive job descriptions, and creating inclusive recruitment plans as well as understanding the impact of bias in these early stages of the search process. |
| OHIO Search Committee: Recruitment and Selection Fundamentals | 1 Hours | This learning experience is geared towards search committee chairs and members, focuses on inclusive candidate evaluation and selection processes, and discusses the impact of bias during these later stages of the search process. |
| Performance Management: Foundations and Goal Setting | 1 Hour | This learning experience is designed for supervisors at OHIO and includes an overview of the performance management cycle at OHIO, distinguishes between employee and supervisor responsibilities in the process, and provides information about the construction of written goals and objectives. |
| Cash Handling & Credit Card Security Awareness | 2 Hours | Provides an overview of the cash handling responsibilities for: collecting cash, checks, and credit cards; required safeguards and internal controls; understanding responsibilities for PCI compliance; required training & certification. |
| Digital Accessibility | 30 minutes | This learning experience introduces the basic concepts of digital accessibility, why it's important to use at 51社区, and the benefits it brings to users within our web spaces. This learning experience also demonstrates some basic ways to implement digital accessibility on our web pages. |